Frequently Asked Questions
To view an answer to a frequently asked question simply click that question and the answer will appear below it. If you have a question that is not answered on this page you can contact us
Video Player Interface & Playback
What do I need to view the video tutorials?
What Flash version should I use?
What video format are the tutorials?
What size or resolution are the video tutorials?
How do I view a video full screen?
Can I change the size of the video player?
Do all videos come with the files used in the video?
How do I download files used in the videos?
How do I view the files used in the videos?
Browser/Flash Related Questions
I see a giant loading image but no video. What do I do?
What broswer should I use to view this site?
Do I need to upgrade/update my browser?
Where can I download Flash?
Account & Billing Information
How do I change account information?
Can I change the email address associated with my account?
How do I change the automatic billing options?
Can I cancel automatic or recurring billing?
When do changes to my automatic billing period take affect?